![]() Apple reserves the right to test your defective products. If Apple determines, in its sole discretion, that the product is defective, you will be eligible to exchange your product. If you believe that your product is defective, please call Apple Store Customer Service at (852) 800-908-988. Exceptions for exchange will be allowed for defective products only. If you're having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer's warranty.Īll products purchased at Apple Store in Hong Kong cannot be returned or exchanged under these Terms. ![]() If you're having trouble with your new Apple product, please visit online Product Support or contact Apple technical support. Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order. We will notify you by email when the refund has successfully posted to your bank. Please contact your bank to check when the refund will return to your bank account. If you have not provided the bank information yet, please refer to below information.
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